Question 1

What is your return policy?

Accepted Answer

You can return any item within 7 days of purchase as long as it is in its original condition and packaging. Please contact our customer service to initiate a return.

Question 2

What is your shipping method?

Accepted Answer

We ship to all over New Zealand. For merchandise longer than 1.8 metres, volume bigger than 0.2 cubic metres, or weight more than 25kg, delivery will be arranged to your closest depot. Depot addresses are available at https://kiwisafety.co.nz/blog/TGE/

Question 3

What is your warranty policy?

Accepted Answer

For the roof box, roof basket, roof rack and pallet jack, the warranty is one year.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, bank transfers, and Afterpay.

Question 5

How can I track my order?

Accepted Answer

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on the courier's website.

Question 6

How do I select the right roof box size for my car?

Accepted Answer

400L roof boxes fit Sedans to Compact Utes. 500L and 600L fit Compact SUVs to Full-Size Utes. 730L fits Full-Size SUVs such as Land Cruiser and Land Rover Defender, and Luxury SUVs such as Mercedes-Benz GLE.

Question 7

Do you offer roof rack installation in Auckland?

Accepted Answer

Yes, we offer professional roof rack and roof box installation at our warehouse in Glenfield, Auckland. Installation typically takes 10-20 minutes.

Question 8

What vehicles does your universal roof rack fit?

Accepted Answer

Our universal roof rack fits a wide range of vehicles including Toyota Hilux, Ford Ranger, Mitsubishi Triton, Nissan Navara, Toyota RAV4, and most SUVs and utes. Contact us to confirm compatibility with your specific vehicle.

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Toyota Vellfire Roof Rack

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